Alongside delivering the operational
services, IT service functions need to be adept at managing
the change associated with taking on new services, improving
service performance and responding to wider business
change.
Working closely with client teams within
the Service organisation, Project One provides change expertise
and leadership, including:
service introduction; managing
the introduction of new services to ensure the service
delivery organisation has the understanding, capacity
and capability to accept and run the
services and avoid undue business risk
performance improvement; reviewing
service performance and providing
recommendations to achieve operational goals, improving the management of
service performance including the use of scorecards
to link performance to objectives
IT organisation and practices; consistent with ITIL
and BS15000
service integration; integration
of IT services and organisation following business
mergers or restructuring
